FAQ

Error 339 message when trying to download A2J Author 4.1.5

Version 4.1.5 is the last updated version of A2J Author 4.0. It was created in 2015 to fix issues that authors were having after th LHI rebuild. It is a minimal install and assumes that A2J Author 4.0 is already installed on the author's machine. It does not include the system files that are traditionally in a full A2J Author executable file.  

Does A2J Author 5.0 support IE 10 or lower?

No. A2J Author 5.0 will only support IE 11 or higher. That means A2J Guided Interviews created in A2J Author 5.0 will work in IE 11, Edge, and the latest versions of Chrome, Firefox, and Safari. 

We understand there are some organizations that have older computers, but the security issues raised with IE 10 and lower, combined with the fact that Microsoft is no longer supporting IE 10 or lower, have led us to this decision. 

How do I convert a 4.0 Guided Interview to a 5.0 Guided Interview?

Watch this training video

Troubleshooting: 

The A2J Guided Interview 4.0 has to be in UTF-8 to upload properly to A2J Author 5.0. 

 

Here is how to convert your files that won't upload to a format that will upload. 

 

1. Download and open EditPadlite http://www.editpadlite.com/download.html (free text editor) 

 

2. Open your 4.0 Guided Interview in the editor.